MiDoS survey – Your feedback


Thank you to everyone that completed our MiDoS feedback survey last month. 

The ECAT team have been through all your comments and suggestions and have some important updates to share with you.

Connection and signal problems

We have worked with MiDoS to streamline the system to require less data, this means that it will be quicker to use and require less data.

If you are unable to get signal on your device you can always use the Toughbooks or alternatively call the CAL line (01234 779203) and select option 2 for a MiDoS query, where the ECAT assistants will be able to assist you with this.

Problems logging in or setting up an account

As MiDoS is a separate system which isn’t provided by our IT department we require an email request to be sent to add a new user. Simply email midos@eastamb.nhs.uk from your Trust email account and we will happily set this up for you. Also, if you have any problems with your account, please email midos@eastamb.nhs.uk and we can look in to this for you.

Data is incorrect

The MiDoS system refreshes from the Directory of Services (DOS) system. If you find the information is incorrect please use the feedback button and we can pass this back to the relevant DOS team for that area for update. We are looking at increasing the timeframe of the refresh to make sure that any changes or new services are pushed through quicker.

Phone App

We know how much you like the app and have gone back to the MiDoS provider. They are currently in the process of updating the app which will include a GPS locate function so you won’t have to input the postcode. We will let you know as soon as the app is out to download from the store.

Postcode search and errors

If you have any errors such as licence issues please email us. We have bought the licence for all areas covered by the Trust so you can search anywhere in EEAST.

New version

A new version of MiDos will be released shortly which will include a lot more services for EEAST. This includes adding in the ambulance stations. The new version is better laid out and optimised to all screen sizes.

Suggested services

We have fed back to the local DOS leads with your suggested services.

Thank you again for all your input and don’t forget to contact the team if you have any further questions or issues - midos@eastamb.nhs.uk

Published 14th June 2018

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