New Monthly Performance Dashboard now available

Our Monthly Performance Dashboard for September, with data from August, is now available.

The Dashboard includes the data below, which was selected to show how many calls are received and the different ways that those calls are dealt with, other than receiving an emergency response, as well as a comparison to the previous month’s figures.

• All control room contacts – Total number of contacts to our three control rooms (AOC’s) in Bedford, Chelmsford and Norwich.
• 999 calls attended – Total number of incidents that received a response from a clinician either by phone or face to face.
• C1 calls – Total number of incidents requiring an immediate response to a potentially life-threatening illness or injury.
• C2 calls – Total number of incidents classed as an emergency for a potentially serious condition.
• C3 calls – Total number of incidents classed as urgent where some patients may be treated in their own home.
• C4 calls – Total number of incidents classed as less urgent where some patients may receive advise over the phone or be referred to another service such as a GP or pharmacist.
• Face to Face incidents – Total number of incidents that received a face-to-face ambulance response.
• Hear and Treat – Total number of calls managed by Emergency Clinical Advice and Triage (ECAT) clinicians not requiring an ambulance response face to face.

We encourage you to print off and display the dashboard linked above and ask that you include it in your monthly one to one meetings.

Thank you to everyone who has provided us with feedback, we have made changes to previous editions as a result of this, so would encourage you to continue sending any feedback you may have to internalcommunications@eastamb.nhs.uk.

Published 29th September 2022