New state-of-the-art ePCR set for roll out

Acting CEO Dr Tom Davis signs the ePCR contract

Our Trust is set to begin rolling out a brand new electronic patient care record (ePCR) as part of a £25m project designed to further improve the quality and safety of the services we are able to provide.

Over the next six to eight months, every frontline member of staff will be issued with an iPad so that they can access the new ePCR system quickly and easily while on the road.

The new technology will:

  • Provide crews with the patient’s history and full record, including details of previous ambulance call outs, GP and hospital attendances, as well as vital information about any medications they are taking, recent test results and allergies they may have.
  • Allow staff to make real-time referrals to agencies such as social care and child protection. This will be expanded in the future to give crews access to an extensive directory of services so that they can signpost the patient to alternative pathways of care where appropriate, such as pharmacists or the voluntary or third sector.
  • Give crews immediate access to the clinical advice line and other guidance, as well as allowing them to complete mandatory training while on the road and check emails, in turn helping them stay in touch with colleagues.
  • Enable us to share information easily and securely with other healthcare partners while alerting hospital staff when patients are being brought in so that we can hand over quickly and efficiently.
  • Include built-in video help guides to help staff use the new ePCR.

We are the first ambulance service globally to introduce this particular technology, which has been made possible after we signed contracts with hardware firm Telefonica and software provider Medusa in late November.

The ePCR and iPads will be trialled in Luton and Bedfordshire from late January and rolled out across the remainder of the Trust by next summer.

Dr Tom Davis, Acting Chief Executive, said: “This significant investment will transform the working lives of our crews by providing them with a huge array of information at their fingertips, in turn helping them to continue providing safe, high quality care to our patients.

“The technology will let them view a full patient history for the very first time, making it easier to deliver individually-tailored care. It will also allow them to share electronic information with GPs, acute hospitals and community services reliably and efficiently, in turn reducing duplication and improving the experience which patients have when receiving care as they will only need to tell their story once.

“The new technology will also help our crews to do the things which many of us take for granted, such as check emails and access mandatory training while they are out and about.

“This move towards a paperless system is something we have been planning for some time, so we are delighted that we are now in a position to start rolling out the technology which will support our crews to deliver even better patient care.”

The project has been funded with £5m from NHSX, which has been matched by EEAST. Over the next ten years, we have pledged to increase this investment by an additional £15m to further refine the technology so that it interacts fully with all of the different computer systems used by acute hospitals across the east of England.

Published 3rd December 2020