Norfolk 111 scores full marks

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Staff have been praised following a ‘full achievement’ mark in the Norfolk 111 assessment.

The service, which originally piloted in December 2012, scored top marks in three areas – auditing the out-of-hours service, frequent users of out-of-hours, and frequent users of 111.

The report covers quarter four of the last financial year (January to March 2014), and highlights the good levels of progress made in this arm of our service.

Part of the team’s work is to look at why patients ring the 111 service, and to identify any recurring reasons for frequent or inappropriate callers. Work is then done with the commissioners and GP practices in the area to try and address some of the issues they find.

Because the 111 service has achieved these targets, it has been awarded funding from the South Norfolk Clinical Commissioning Group to further progress its work.

Congratulations to all involved!

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