Trial seeks to speed up process for OOH GP appointments

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EEAST and IC24 have been working in collaboration to streamline the process for arranging OOH base appointments for eligible patients.

Currently, when an ambulance crew attends a 999 call they they have a number of options available to them.

One of these options is to make a forward referral to an OOHs GP/Clinician if it is felt further assessment or treatment is required before the patient can see their GP in normal opening hours.

Our existing practice is for the clinician to remain on scene with the patient to await a call back from a GP to confirm appropriateness and appointment availability.

Follow discussions with IC24, which provides 111 and Out of Hours services for Norfolk and Waveney, it has been agreed that Senior Paramedics should be able to recognise when a patient meets the criteria to see an OOH GP/Clinician without the need to refer this further.

Senior Paramedics will now be able to follow a process where they can find an available base appointment and location for their patient with one call, without the need to remain on scene and speak to a GP or another clinician.

This three month trial in the Norfolk and Waveney area started on the 19th December 2018.  Analysis will be taking place daily for the first few weeks to ensure the process works as expected and if any amendments need to be made.

It is intended that once the trial has been proved effective, it will be made available to all Paramedics and EMTs, enabling them to speak to the Clinical Advice Line and book appointments with their guidance.

Published 27th December 2018

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