Our new Quality Account: setting the pace for the coming year

Side of RRV with lozenge

Thank you to everyone who has made such a massive contribution to improving clinical quality care – the successes of which have been outlined in the latest Quality Account.

The report for 2016/17 is now available online and includes the clinical priorities for the coming year, as well as reflecting on the past 12 months.

Every trust must produce an account under NHS guidelines for patient and care safety and quality, and it helps set out our commitments and how we are going to measure them.

Director of Nursing and Clinical Quality Sandy Brown, and Tracy Nicholls, Head of Clinical Quality, said: “Improving quality is an overarching priority for EEAST, so the report gives backbone to our plans for developing the services we need for patients in order that they know the quality and safe delivery of care will be there.

“We are introducing quality improvement (QI) methodologies to continue what we have started and reinforce us as a learning organisation.

“All of the information within it is based on our normal performance and metrics data, as well as feedback from staff, stakeholders and service users to identify the key clinical areas to help meet patient and public expectation. We would both like to thank everyone who has contributed to it.”

Chief Executive Robert Morton added: “We all know from our experiences every day that clinical excellence will make the difference for the patient we’re in contact with, whatever they have needed us for. Our focus on quality is steady and clear, and for that we have to thank the hundreds of staff and volunteers who help ensure better patient outcomes and help advance the ambulatory care standards for all.”

Published 30th June, 2017

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