Pathway change in SPOC

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The Safeguarding team have announced a pathway change in SPOC that goes live on 4th March 2019 at 10am.

The team would like to express their thanks to your commitment to our vulnerable service users. Referrals for January were an amazing 5265!

A review of the question bank when submitting referrals via SPOC has been ongoing and has resulted in changes to the questions staff will be asked when they make a referral. This is the only difference you will notice - otherwise, the process remains the same. The change will enable our partners to identify service users requiring an immediate response and other referrals to be signposted to the most appropriate area to deal with the identified concern, at the point of receipt by the local authority. There has been external consultation throughout to ensure the process enhances the service we provide.

The first three questions are designed to identify those most at risk and although patient consent is preferable, and should be sought in the majority of cases, these referrals can be passed without. For those referrals where there is not an immediate risk, consent must be sought unless there is an exemption e.g. a crime has been committed; to inform would be to put the patient at risk - please refer to Trust policies and the Supporting Documentation for clarity.

A concern that recurs is when residential facilities do not provide an escort when we transport patients. There is no requirement for an escort to be provided, although it is appreciated when this does happen, all EEAST staff are trained to manage patients in transit. The decision to provide an escort will be made by the facility and considerations would include staffing levels and the needs of the other residents. When an escort is not provided this does not necessitate a referral or a datix, as the patient will be managed en route by EEAST staff and the receiving facility will then take over responsibility.

If you require further information or guidance on these issues, then please contact the Safeguarding team

Published 25th February 2019

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