Date:
19 April 2024
Page URL:
https://ntk.eastamb.nhs.uk/news/patient-satisfaction-high-with-111.htm?pr=
The Norfolk 111 service, which is run by EEAST, was praised in feedback from those who had to use the service in July.
The high satisfaction scores for each part of the service – the initial call, advice given, and the way the service handled the patient’s problem, included:
Chief Executive Anthony Marsh said: “I’d like to thank the staff for their hard work in achieving these high scores; they really prove that the 111 service can work well for patients.”
You can read the full survey on the Trust’s website.