Patient Transport Service achieve high satisfaction rates

Norwich PTS vehicles

At the start of the year, patients who had used the Patient Transport Service operated by the Trust were asked to complete a patient satisfaction survey. The results for the six different groups have now been collated and have highlighted the areas in which we are excelling.

Below is just a sample of some of these results, but you can read the reports in full by following the links below.

South Essex -

  • 100% described the attitude of staff they came in to contact with as very professional.
  • 100% felt they were definitely treated with dignity and respect.
  • 100% felt the cleanliness of the vehicle they travelled in was acceptable

Cambridgeshire and Peterborough

  • 98.8% felt the questions they were asked to ascertain suitability of transport were appropriate
  • 93% described the attitude of staff they came in to contact with as very professional.
  • 100% felt staff drove safely

North East Essex

  • 98.2% felt the cleanliness of the vehicle they travelled in was acceptable.
  • 95.9% of staff offered assistance when required.
  • 96.9% felt they were definitely treated with dignity and respect.

Great Yarmouth and Waveney

  • 94.6% described the attitude of staff they came in to contact with as very professional.
  • 95.2% felt the cleanliness of the vehicle they travelled in was acceptable.
  • 98.4% felt that staff drove safely.

Suffolk

  • 100% felt that staff drove safely
  • 98.7% described the attitude of staff they came in to contact with as very professional.
  • 96.2% felt staff respected the patient’s personal care and belongings.

West Essex

  • 97.2% felt clearly informed of the date and time of their transport.
  • 97.3% felt that staff drove safely.
  • 94.6% staff offered assistance if required.

 

Well done to all our PTS staff!

Published 15th June, 2017

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