Patients praise staff in hear and treat survey

HEOC call handler

A survey carried out by the Care Quality Commission (CQC) on the ‘hear and treat’ service of ambulance trusts in England has found that patients rated EEAST as 10/10 for the clarity of the instructions given for what to do if their situation changed.

The survey looked at the experiences of more than 2,900 people who called an ambulance service in December and January and asked people to rate call handlers, clinical advisors, the outcome and overall service out of 10.

The Trust received many high scores and was rated as performing at the same level of other ambulance services in the country.

Chief Executive Anthony Marsh said: “I am very pleased that the Trust has received good results in this survey. Hear and treat will always have a part to play in treating patients, but we must also ensure we are delivering high quality care across the entire service, which is why reducing ambulance delays is so important for us.”

To see the Trust’s full results, please visit the CQC website.

Published 12th July 2014 

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