PHEM feedback showcase

PHEM Feeback Forum

A showcase for a new feedback service that helps patient-facing staff learn more about the ongoing diagnosis, treatment and recovery of the people they give care to, was recently hosted at the University of Hertfordshire.

150 guests attended the PHEM Feedback Showcase, including a variety of senior ambulance staff, Emergency Medicine clinicians, academic staff and Paramedic students. The event was hosted by EEAST Paramedic Grace Reed and Dr Matthew Snowsill.

The PHEM Feedback project was explained in depth, highlighting the importance of debrief-led, case-based feedback for all.

Matt shared his incredible three-year journey through Information Governance, Secretary of State approval and gaining a patient ‘opt-out’ agreement to the launch of the programme. The passion was clear to see and the hard work has certainly paid off with a successful pilot study completed at Princess Alexandra Hospital in 2018. 

Grace Reed gave a personal account of a case in which a she had doubted her treatment after comments made by the receiving doctor during handover. She described her experience of the PHEM Feedback process and how it had made her feel valued and invested-in and how she had gained closure from the case.

Tracy Nicholls, Director of Clinical Quality and Improvement, reminded us all to be kind to others and be kind to yourself. Debriefing, reflecting and learning from experience should replace the ‘blame culture’ within the ambulance service, she said. Debrief-led, case-based feedback is feasible for prehospital services when patient safety, staff wellbeing and Information Governance are at the heart of the project. 

PHEM Feedback encompasses these values and It is the goal of the PHEM Feedback team, EEAST and the University of Hertfordshire that feedback for pre-hospital clinicians become standard practice across the region in the near future. This event showcased the exciting collaboration and demonstrated the feasibility for growth and expansion across the region and potentially, the country.

The event had been sponsored by the College of Paramedics, Stryker and Class Professional Publishing.

If you would like to know more about the project please visit or follow us on Twitter @PHEMFeedback


Published 22nd February 2019

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