New PHEM Feedback service

Lab pic

A new feedback service is helping patient-facing staff learn more about the ongoing diagnosis, treatment and recovery of the people they give care to.

And staff are invited to a session next month to learn more!

PHEM (Pre-Hospital Emergency Medicine) Feedback supports ambulance staff in learning more about the patient care they give. It’s a collaboration between EEAST and several emergency departments in the region. Until now patient confidentiality has prevented information held by hospitals being passed to other organisations. Under the PHEM Feedback scheme, a member of staff can request feedback; the nominated contact for EEAST – a senior clinician – assesses there is a clinical need for the information to be requested, and then passes the request to the hospital trust. They release that information to EEAST if appropriate, and our contact debriefs the staff member with the information supplied. Information might include: details of the patient’s recovery, details about the diagnosis (such as ECG printouts or a scan of an X-ray), or information about ongoing treatment.

It is intended that the scheme will enable crew members to get a better understanding of:

  • patients with conditions they were unable to assess
  • patients with conditions they may have assessed incorrectly
  • the outcomes of their interventions for patient wellbeing.

The PHEM Feedback Showcase, a free CPD event will be taking place at Prince Edward Hall, the University of Hertfordshire on 13th February. It will feature more information about the process, and expert speakers talking about:

  • how to maximise your learning from each patient you see
  • factors affecting our decision making
  • the importance of a 'learn not blame' culture within EEAST
  • why it is vital we follow up and reflect on our challenging cases.

Places are limited, so sign up soon. More details can be found at:

Please email any enquiries to

Published 15th January 2019

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