Praise for 'first class' service in patient survey

The Trust has been described as “first class in every way” after achieving 100% satisfaction in January’s patient survey.

Dozens of people responded to the latest patient survey and all respondents said they were very satisfied, satisfied, or fairly satisfied with the care they received from EEAST.

“Very professional”, “everybody brilliant” and “no praise is high enough” were just some of the comments in the Trust’s latest patient experience report, with two saying “first class in every way”.

Ninety-three percent of respondents who used the 999 service in January said the time they waited for an ambulance to arrive was very acceptable, acceptable, or fairly acceptable.

More than 90% also said they felt they were involved in the decisions regarding their care and 97.9% of respondents said the care they received exceeded or met their expectations. Almost 90% described their journey to hospital as very comfortable or comfortable.

Anthony Marsh, EEAST Chief Executive, said: “January was a very busy month as a result of increased demand, so I am delighted to hear that there was 100% satisfaction from patients in this survey.

“These fantastic results are testament to your hard work and the dedication and high levels of care you deliver day after day, in often difficult circumstances.”

To read the report in full, visit the Trust’s external website.

Published 2nd April 2015