Praise for frontline staff in latest patient survey

Staff with patient on stretcher at accident and emergency

Frontline staff have been praised for their professionalism and “superb” care in the latest patient survey.

More than 120 patients who called 999 in October completed questionnaires, with 98.2% very satisfied or satisfied with the service they received.

“Very attentive,” “exceptional”, “wonderful” and “very professional, polite and friendly” were just some of the comments that came from patients who received emergency medical care from EEAST.

The report also revealed that 96.5% of respondents said the time they waited for an ambulance to arrive was very acceptable, acceptable or fairly acceptable.

More than 90% said they felt they were involved in the decisions made about their care and 93.9% also described the comfort of their ambulance journey as very comfortable, comfortable, or fairly comfortable.

Anthony Marsh said: “I’m delighted with these results, which is testament to how dedicated and caring our frontline staff are in people’s hour of need.”

To read the full report, visit the Trust’s website.

Published 29th January 2015 

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