Requests to IT service desk

If you have a problem with your IT or need to request a service from the IT team, please make sure you make your request via the service desk. This is so that requests can be properly allocated and tracked to ensure that they are completed.

The IM&T team will be implementing a new contact policy after your request has been made which includes attempting to reach you three times before closing the call.

• After your initial request, the team will leave a message for you to call back and follow up with an email explaining they have attempted to contact you.
• If you have not made contact within five working days, they will call and email you again, giving you a deadline of three working days to get back to them.
• After these three days they will contact you for the third and final time, by phone and email.
• If you do not get back to them by then, they will close the call.

Please contact the service desk by phone 08456 012 509, by email itservicedesk@eastamb.nhs.uk or using the self-service portal.