Research: To convey or not to convey?

Blurred ambulance

In the UK non-conveyance rates for ambulance services varies between 40% and 68%. The recent research study, Variation in ambulance non-conveyance rates (VAN), was commissioned by the National Institute of Health Research to explore the reasons for this variation.

The VAN study has explored:

  • the perceptions of ambulance service managers, paramedics and commissioners of factors affecting variation in different types of non-conveyance
  • the determinants of variation between ambulance services for different types of non-conveyance
  • the determinants of variation between services in rates of 24-hour re-contact with the ambulance service
  • the provision of telephone advice in three ambulance services with different rates of calls ending in telephone advice
  • the safety and appropriateness of non-conveyance in one ambulance service
  • the determinants of variation when patients call with breathing problems.

Access to the study findings is via https://www.journalslibrary.nihr.ac.uk/hsdr/hsdr06190#/abstract – there is a short summary and a full final report.

Published 13th June 2018

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