Trust placed into special measures

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As you will be aware, the Care Quality Commission recommended in their recent report that our Trust be placed into special measures.

The recommendation has been accepted by NHS Improvement and the Trust has been placed into special measures. NHS Improvement has today announced a package of additional support for the Trust which includes the appointment of an improvement director, increased ‘Freedom to Speak Up’ capacity, ‘buddying’ arrangements with fellow ambulance services, and Board development sessions.

We welcome the additional support announced today, which will help us to progress and sustain the improvements we want to make.

We are taking urgent action to address challenges across the organisation, and make sure we embed a culture that supports you to deliver the best possible care for patients. We have already made good progress this month to start addressing concerns raised in the CQC’s report, including:

  • This week we will be sending a survey to all of you to ask about your experience of our culture, including experience of inappropriate behaviour. Please keep an eye out for this and complete it honestly – we want to know about your experiences so that we can improve EEAST as a place to work
  • We have a new, full-time Freedom to Speak Up Guardian in place, Janice Scott, who has been visiting lots of you across the organisation already
  • We’re developing a support package that will be offered to every member of staff that raises a concern, and hope to have this in place by the end of the month
  • We’ve reviewed and updated all our safeguarding policies, and had them peer-reviewed to make sure they’re robust and fit-for-purpose
  • We’re examining the systems and processes we have in place to ensure they protect you from inappropriate behaviour
  • Put a new governance system in place to ensure the safety and effectiveness of Private Ambulance Services (PAS)
  • We’ve developed a new system to better manage concerns, grievances and disciplinaries, including Board visibility and oversight, which we hope to deploy by the end of the month.

A full summary of this month’s progress and an updated CQC action plan will be available online later this week.

We will continue to provide updates through our virtual staff sessions, via your line manager and on Need to Know.

The next virtual staff briefing sessions will take place today:

Monday 19th October - 15:00 -  You can log onto it here 
Tuesday 20th October - 16:30 -  You can log onto it here  

These will focus specifically on the Special Measures announcement and what it means for the Trust. As always there will be the opportunity for staff to ask questions via the chat function. More briefing dates will be announced for later this week.

Thank you for your ongoing support and commitment.

The Executive Team

Published 19th October 2020

Reply from Dr. Tom Davis

David - thank you for your question. The leadership, like every member of EEAST, is committed to upholding the Trust's values and to working together, including speaking up and speaking out, to make sure we do so.

Internal Communication
06 November 2020

Will the Executive Team please give their absolute commitment to upholding the Trust's "values" at all times?
21 October 2020

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