Staff wellbeing helplines

EEAST Wellbeing Support

During this pandemic we want to ensure you get the support you need.

There is a great deal of information, and a number of organisations offering helplines. This can be overwhelming, so we want you to have the clarity you need about who to go to for what. The chart below should help with this.

The NHS have developed a range of wellbeing support to care for and protect you. We will feature these over the coming weeks. A free helpline for NHS staff and operated by thousands of specially trained volunteers, who will listen and give psychological support to those in need. 

Please help us to help you by calling the right line for your need.

For all work-related issues
Work related challenges, queries and issues including uniform, equipment, working arrangements.

Your line manager Contact your local line manager
For all the latest up to date EEAST news relating to Covid-19

NeedtoKnow COVID-19 homepage  
COVID-19 related issues
To support/coach someone with any emotional, practical, bereavement issue relating to COVID-19.

Excludes:  Questions relating to matters specific to EEAST, for example about equipment or EEAST policy. Anyone who might need longer term clinical support

NHS National Helpline

0300 131 7000
Available 07:00–23:00 7 days a week

24/7 text alternative to the above helpline - simply text FRONTLINE to 85258

For everyday personal issues
Mental health, work/personal relationship problems, legal and family advice, substance misuse, financial advice.

Excludes: Questions relating to equipment, EEAST policy. Anyone needing longer term clinical.

Kays Medical
Employee Assistance Program (EAP)
0808 196 2374
Available 24/7
For emergency / crisis situations
To support someone in severe emotional distress in the moment; extreme stress reactions, suicidal thoughts.

It is vital that staff use this number only if in severe immediate crisis. The EAP number can be used for less immediate issues.

Please do not use for general OH, wellbeing or COVID-19 related questions.

Kays Medical
Crisis Line
0808 196 2370
Available 24/7

For general Occupational Health (OH) enquiries

Kays Medical OH Line 0151 459 9711
Office hours

For medication advice

Kays Medical Medication Line

0808 196 2373
Office hours

For bloodsplash/needlestick advice

Kays Medical BFE Line

0808 196 2371
Office hours

For sickness management referrals  Kays Medical Referrals management.referral@
For all enquiries regarding wellbeing issues  

EEAST Wellbeing

07715 074010     

07712 418664

For all referrals and enquiries regarding TRiM  

EEAST Wellbeing 
For spiritual support Chaplains team 01582 585400



Published 10th April 2020

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