The latest leadership message from Dr Tom Davis, Medical Director

Dr Tom Davis

In the week the NHS celebrates 70 years, we are yet again rated as outstanding in caring for our patients. The inspectors came when staff were extremely tired and under pressure - it has since been called the busiest winter we have experienced in the NHS. 

The Care Quality Commission gave an overall rating of “requires improvement” which is the same as the one we received in 2016, and noted there had been progress.  The improvements were in some areas of the Patient Transport Services and our emergency operations centres were rated ‘good’ in each of the elements.  I’d like to thank everyone who welcomed the inspection team and gave their views, supported our colleagues in providing a wealth of data and information to the CQC before, during and after the inspection and represented the ‘We Are EEAST’ approach to our caring and compassionate work.  Equally the Freedom to Speak Up Guardians, Anna Price and Simon Chase, were praised for their exemplar work. 

Of course there is plenty to improve on and none of the points they highlighted were a surprise. Engaging with our staff who are spread out across an area of 7,500 square miles and on the move most of the time can be a huge task.  We are working to ensure the leaders at every level in our organisation are given the time and space to build effective, communicative teams at a local level. 

As we celebrate NHS70 today,  we have a fair few things going on across the patch and we expect to feature on BBC Look East as well as having Chaplain Lynda Logan celebrating her 70th birthday today too! Thank you to Lynda for putting together a great event at Luton station for the community she has worked and volunteered in for many years.

Next week we continue the celebrations theme by honouring the learning across the organisation, including a ceremony in Cambridgeshire on Wednesday where our students, whatever they've been working towards in their studies, will be recognised. We've also got some exciting news on #ProjectA, a national ambulance innovations scheme which kicked off in London last week - more details on that tomorrow.

It continues to be hot out there, so please look after yourselves and our patients. Our public messaging has focused on social media as well as some radio broadcasts, with the themes about looking out for vulnerable people and staying hydrated. Please help us spread the word if you use Twitter or facebook - sharing information can help prevent some people from causing themselves some medical harm in the continuing warm weather, so it all helps count towards public education.

Published 5th July 2018

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