The leadership message this week comes from the five non-executive directors on the Trust Board.

Transparent EEAST crest

They are Sheila Childerhouse, Peter Kara, Valerie Morton, Tony McLean, Mike Burrows and Andrew Egerton-Smith.

Following on from Lewis’s messages last week we wanted to say how impressed we have been by what we have seen on our assurance visits, and thanks to all we met. There are some great things going on in this Trust, of which we are very proud, as well as areas to improve. Above all else what we have valued is your openness and honesty in sharing your views, whatever they may be – so long may that continue. And thanks for your warm and cheerful welcome.

When we meet you, you often ask us what we do so here goes ……

Our role on the board is primarily to oversee all aspects of our delivery of the urgent and emergency care service and to ensure the Trust is well run. We do that by choosing a small number of high level priorities, for example to ensure we have a well-supported and engaged workforce. You will see our five strategic priorities outlined on noticeboards, posters and documentation all over the Trust so please do look out for them or you can view them on East24 here. At our monthly board meetings we then monitor and take decisions to support the progress we are making in each of those areas. The way we do that is also important and we aspire to ‘live the values’ you have told us are so important to you. Put simply, we aim to be the best Trust we can be by providing excellent patient care, supporting each and every one of you so that you feel a valued member of the EEAST family and able to give of your best, and providing the best value for money for those that pay for our service.

Our roles are only two or three days a month and when we can we like to get out and about all over the Trust so we see first-hand the commitment, professionalism and care that you bring every day. We do that through ride-outs, visits to each of the EOCs, drop-ins at stations, ‘mystery shopping’ (often accidental!) and engagement with support staff at one of the offices around the region. Wherever you undertake your role on the patient pathway, be that at the front end taking calls through to providing hands on patient care and all the way through to recruiting staff or maintaining our fleet, we like to understand the challenges you face, where you think things are going well as well as where we can improve. And we love to see the Trust’s values in action.

We all feel extremely privileged and proud to work for EEAST and so wherever you are on that patient pathway can we all say a heartfelt thank you very much for all you do for patients and for the support you show your colleagues each and every day. And a special shout out to all our students and trainees – we are so pleased you have chosen to join the EEAST family.

Have a great week.

Published 14th September, 2017

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