This week's leadership message comes from Head of Clinical Quality, Tracy Nicholls

Firstly, may I say a huge thanks to all staff, front-line, support staff, volunteers, who are continuing to do an amazing job in some really difficult circumstances. It’s been an odd few weeks weather-wise; one minute we’re basking in the sun, next sheltering from the rain. But one thing remains, our demand shifts massively.

Clinically, our care is continually improving. Our ambulance quality indicators (AQIs) identify key clinical areas of practice and assist us to identify where we can look to further improve the care we give to our patients. These have improved month on month.

Our patient experience that we receive is still brilliant. To hear that our patients rate the care we have given – that’s what we live for. Whatever job you do here at EEAST, you all help– so thank you for the work and care you provide.

I am grateful to have the opportunity to let you know what my team have been up to and how your work directly impacts on the information we provide.

Tomorrow, the latest Quality Account will be available online for you to see. The Quality Account for 2016/17 includes the clinical priorities for the coming year, as well as reflecting on the past 12 months. Improving quality is an overarching priority for EEAST, so the report gives backbone to our plans for developing the services we need for patients in order that they know the quality and safe delivery of care will be there. This shows all the work we have done as an organisation and enables us to really applaud our staff for the massive amount of hard work they are doing; whether it be directly to patients via clinical care, in the EOCs and ECAT, or by transforming our fleet, designing care pathways, volunteering to provide care to patients and working with patients to keep them as safe as well as taking into account their experiences and dealing with things when they go wrong by discharging our obligation of Duty of Candour. 

Thank you to everyone who has contributed to it. Keep your eyes peeled for the full report on Need to Know tomorrow.

You may not be aware that the Trust has set up a Senior Leadership Board (SLB) which I chair.  This really is a ‘doing’ group which aims to support the Executive Team in making some of the decisions that allow for more timely actions to be taken to support the Trust.  This is made up of the Heads of Department and SLB tries to ensure that they are sighted on key issues that face the Trust and escalate to our exec colleagues if some of the issues need further support. We are currently working on setting up a Demand Management Group to review Green calls and urgent workload, and also reviewing leadership, workforce, PTS, risk, Single Point of Contact, and many more such matters.

We are hard at work and progressing our CQC inspection action plan. Like Kevin mentioned in his message last week, that if you have any questions or gaps in your knowledge, and you can’t find it on Need to Know or East24, please ask your local management teams. If they don’t know, they will find out. They will feedback to us and we really welcome any questions, so we can help get that information out to you all.

I’ve seen health and social care from different perspectives in my career, but here at EEAST we have the biggest heart of any NHS organisation. Our care is, in my view, the most important thing we give and you all constantly give outstanding care. Thank you again for everything you do, whether you’re from patient- facing, EOC control, or support services. We all help provide that outstanding care.

 Have a good week,


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