This week’s leadership message from Chief Executive Robert Morton

Robert Morton, CEO

With a hugely challenging weekend just gone and another on its heels with another chance deluge of snow this weekend, I see you continuing to deliver the best for patients. Recently I was on a national call, during which the work we are doing was held up as best practice. I have great confidence in the teams working together to make sure our resources are where they need to be as we remain at REAP level 3.

On that note, it’s important we all continue to adhere to the guidance that non-essential business for clinicians is postponed so that as many people as possible can focus on patient-facing activity. Our executive, our managers and all those working to support the service continue to do all they can to bolster our patient facing capacity, while at the same time maintaining strong partnerships with local systems. Thank you for your continued efforts. Please do look after yourself and keep looking out for one another. The wellbeing hub has a range of tools available and I would urge you to find out more here

We have welcomed the CQC to the Trust last week and I am extremely proud of those staff involved for being so open, honest and welcoming to inspectors. CQC came to look at three areas: emergency and urgent care, PTS and EOC. We sincerely hope they see improvements and innovation. For all of those areas who did not get visited, I know you were disappointed not to be able to show off. Thank you to all of you for your efforts and remember that an opportunity to showcase your work to the CQC may come sooner than you might think.

Coming up toward the end of the month is the opportunity for staff to share their views with the CQC at an event in our HQ and I hope we will have a positive turn out of our staff to give their feedback.

Press for Progress was the theme of a fantastic partnership event I attended last Thursday to mark International Women’s Day. It was hosted in Chelmsford with Essex Police, Essex County Fire and Rescue Service, Kent Police and ourselves, led by the AWE group. It was an excellent example of collaboration in the blue light services, and there was a very positive and uplifting atmosphere. It was inspiring to recognise the contribution women have made across the emergency services and I am already looking forward to next year.

Along a similar theme, did you see the Mother’s Day video released on Sunday? What a lovely way to honestly acknowledge the family element of our people in the Trust. I look forward to seeing the video for Father’s Day!

I attended a meeting with Bedfordshire and Hertfordshire PTS staff this week. It was a pleasure to meet those who took the time out to attend and I appreciated talking to you and listening to your views.

Thursday (15th March) saw me attend the Hertford HOSC to answer questions relating to our quality strategy, which I am very passionate about. While patients and staff are at the heart of what we do, quality is integral to both these elements and this strategy is important to drive this forward and move us to good and beyond.     

The past week has also seen the news of independent prescribing by paramedics, which is a huge shift in the profession and a big milestone. It comes into effect from 1st April pending changes to legislation and the provision of annotation to professional registration and is the culmination of years of hard work by the College of Paramedics.

Finally, I would like thank those staff on the road and in EOC for their cooperation with the new delayed handover protocol. We appreciate the additional work this creates for colleagues on-call in particular, and in RCC, so thank you for all your hard work. We are still experiencing significant delays at our acutes but continue to escalate in line with the new protocol for resolution. The question we must ask ourselves is where would we be without having this focussed approach in place. It is too early to comment on the full impact of the protocol but we are hopeful the number of delays will be reduced.

Have a good week.

Published 15th March, 2018

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