This week's leadership message comes from Wayne Bartlett-Syree

Wayne Bartlett Syree   web

A Valentines message to our staff

As today is the day we celebrate love and romance, I thought I would use this opportunity to send a Valentine to the Trust and proclaim my love and admiration for all the hard work our staff put in for the people of East of England. Whether you are an Ambulance Fleet Assistant (AFA) delivering make ready, specialist paramedic providing care to patients at home or support services, I continue to be in awe of the dedication that I see on a day-to-day basis throughout the Trust.

It is important as we go about our daily work that we look after ourselves. The Time to Talk day highlighted the importance in making sure that we find a spare five minutes to talk to someone about how we are feeling, particularly when we are under significant stress. 

"Looking after our own wellbeing is one of the most important things that we can do".

In recognition that the service is currently operating under significant pressure, we have agreed to extend the deadline for completing the wellbeing passport until the end of April. It is still not too late to have your flu jab and if you do within the next two weeks you’ll be entered into the prize draw for the opportunity to win an iPad.

Valentine’s Day for me is a sign that the seasons are changing and winter is coming to an end, at least in the meteorological sense. It is not only the seasons that are changing, EEAST continues to transform the way that it delivers services across the region.

The Integrated Improvement Plan is seeing us deliver a key programme of work across the Trust this year:

  1. Improving performance is a key priority for us all. The work that we have been doing with Transformation Nous and Norfolk is starting to pay off and we will be rolling this out across the region. We are starting with safety huddles which will allow a two-way conversation between local managers and crews at the start of their shifts.

  2. In valuing our people, we are undertaking a large-scale recruitment and retention programme that will see us increasing our frontline staff significantly over the next 12 months. This Spring will see the Building Better Rotas programme continuing, further detail will be coming out shortly.

  3. Being resolute in delivering outstanding care we continue to hold quality improvement cafés supporting local change.

  4. In delivering value for money, we once again delivered on our efficiency programmes this year. Unfortunately, like the rest of the NHS, this will be even more challenging next year and we are required to increase our efforts in being an efficient service.

  5. Helping the Trust to be well led is vital and last month we held the first accountability committee. These provide an opportunity for local managers to present the good work that they have been doing with their teams. They also highlight areas where we need to improve our performance locally, especially in the ways that we are productive with our time and in the way that we support our staff.

  6. We have started work on the roll out of Make Ready, alongside significant estate changes (on the back of successfully attaining additional capital investment, noting we were one of only two ambulance trusts to receive this additional capital monies through a competitive national bidding process). It will take a few years before we are able to complete the full programme, however the first half of the Trust Make Ready services should be going live in the new financial year. We also see our new DSA coming online, following significant amounts of work in designing a modern and more efficient ambulance for the future.

  7. We are improving our digital enablement, starting with a programme that will see us changing our ePCR by the end of next year. We will be engaging with frontline staff to ensure that the product we choose will be one that is fit for purpose. Over the next six months, we will also be upgrading our data networks through the national HSCN programme. This will give much better Internet access across the whole of the Trust, speeding up our connectivity across the whole system.

As you can see, there’s lots of change in the air and I am seeing positive signs each day and that by the time we reach next Valentine’s Day, EEAST will have made huge improvements to benefit our patients and staff for years to come.

Wayne

Published on Thursday 14th February 2019

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