Update from Anthony Marsh - 5th March 2015

Chief Executive Dr Anthony Marsh

This week I’m really pleased to be able to share the final top values, as voted for by you, that you think are most important to our ambulance service:

  1. Patient focused
  2. Professionalism
  3. Teamwork
  4. Respect
  5. Quality
  6. Caring
  7. Excellence
  8. Support
  9. Honesty
  10. Compassion

On behalf of myself, our Chair Sarah Boulton and the rest of the Board I’d like to thank each and every one of you who took the time to share your views, whether online or via the non-executive directors who have been out and about visiting offices and stations over the past few weeks. These values are going to help shape the future of our organisation and what we represent – keep an eye out for more information on Need to Know on the next steps and how we turn these into real values for the service.

You should have also have seen a small postcard attached to your payslips this month asking what you think our vision should be. We want you to tell us what you think our ambition should be or what we should aspire to achieve. A number of you have already sent yours in; thank you to those of you who have shared your thoughts – it might only feel like a small thing to do but in your own way you are helping us to better our organisation. We really do need your constructive and positive comments if we are to move forward and change the culture of our organisation.

And we have already made some positive steps since this time last year; the latest NHS staff survey results have been published and show that our overall staff engagement score has improved from the previous year, that work-related stress has reduced by 9% and the number of staff who would recommend EEAST as a place to work or receive treatment was also better than the 2013 score. Gathering feedback from all of these sources is how we know what’s going well and where we need to focus to continue to make improvements.

Improving the quality of your working lives has been one of my top priorities since joining this organisation, and it will continue to be. The tide is slowly turning and it’s pleasing to see media outlets, like the Southend Echo last week for example, taking the time to get to know how the service works and report the excellent work you do every day. In turn, thank you all for supporting me in helping to improve our organisation. Let’s continue to make a difference together.

Published 5th March 2015 

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