Violence and aggression towards staff

arrest2

The pandemic has emphasised the value placed on the NHS and our people. Unfortunately, it has also highlighted the levels of violence and aggression our staff are subjected to while working.

Violence and aggression have a damaging effect on staff wellbeing and affects both our mental and physical health. The health and Safety of our people is paramount, and we have a duty of care to prevent and control V&A against our staff.

 When dealing with aggression it is important to:           

  • Always do a dynamic risk assessment (DRA) before entering a scene. The DRA needs to be ongoing process throughout each job.
  • Be aware of changes in the behaviour of the person you are with, such as facial expressions, tensing of muscles or pacing about, an increase in the rate of breathing, especially if   they seem to be becoming more angry or irritated. It is very rare for aggression or violence to come from nowhere.
  • Try to use your own communication skills to diffuse a difficult situation early on.  Think about not only what you say but how you say it.
  • If the person you are with is getting angry, try to remain calm.  Do not be drawn into their anger.
  • If the aggression is coming from a bystander, avoid entering the aggressor’s personal space or touching them, as this will make them feel threatened and can escalate the situation. 
  • Only enter a patient’s personal space if it necessary to carry on treatment
  • Be aware of your own body language, e.g. standing with your feet apart and arms folded or your finger pointing will be seen as aggressive or patronising.

 Sunday 22 August 2021