Weather and Internal Critical Incident

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Following extremely high temperatures and travel infrastructure challenges we saw a rapid rise in demand for the ambulance service.

This led us  to declare an internal critical incident in the evening of the 25th July 2019 with over 250 calls awaiting assignment.

All of you (staff and volunteers) worked continuously for our patients and each other. We are very grateful to you all, as well those who came in following the request for assistance.

The Trust has implemented its SURGE demand management and business continuity plan. We have also put in place additional resourcing to support patient care and staff welfare.

Once again thank you so much for your support to patients and each other.


Published 26th July 2019

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