Windows update issue

The Windows update issues that we experienced yesterday and today (Thursday, 11th April) were identified to be Microsoft updates that were conflicting with multiple anti-virus systems.

We were quite severely impacted as were a number of other organisations around the world. Most desktops could be repaired by following a set of instructions however, some desktops and affected laptops require attention from an IT technician. We are working to try and get these terminals repaired as soon as possible so please bear with IT whilst they work through the list of affected users.

If you haven’t already informed IT of your impacted device, please either call the Service Desk on 0345 601 2509 or email


Published 11th April 2019

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