Wonderful week of AOC Awards

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Despite a hard week of continuous pressure, our Ambulance Operations Centre (AOC) staff continue to shine through and are, as a result, awarded for their excellence.

What are the awards and how do they work?

999 calls are audited to ensure that we continue to provide high standards of care and maintain high compliance with quality. 

Audits are randomly system generated and Call Handlers must receive 25 high compliant audits to receive a Bronze Award, 50 for Silver and 100 for Gold. The learning doesn’t stop there because teams who don’t quite achieve this are supported to ensure they are constantly educating the public. 

The Stork Award is presented when a Call Handler has delivered a baby, by instructing a caller over the phone, before arrival of the emergency crew - known as born before arrival. These calls are also audited and the Award is only presented if the call is highly compliant to protocol and process.

Andrew Beardsley, Duty Ambulance Operations Manager, said:

"These awards are presented to our Call Handlers, to recognise the high quality and the best possible care they have given to our patients. It’s not always about life and death but they do amazing things every day and we want to celebrate that."

All staff pictured below are with Helen Williams, AOC Audit Lead.

Sue West was awarded her Stork Badge and Award for instructing a 999 caller through childbirth, where the baby was born before arrival. 


Ben Hawkins was awarded his Bronze Award, for call handling excellence and high compliance. 


Eloise Roper was awarded her Silver Award, for call handling excellence and high compliance. 

Published 29th May 2019

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