Workforce, surveys and raising concerns - Bethan Billington, Deputy Director for People and Culture

Bethan Billington

Firstly, I would like to thank all of you who completed the annual staff survey. As an organisation it is essential we embrace and enhance the ways in which we actively engage with the workforce and the survey provides us with a mechanism to gain detailed feedback from staff about the current feeling and levels of engagement.

But what’s next? We will now undertake detailed analysis of the survey results to enable action planning and will seek feedback on actions plans throughout a series of staff engagement sessions planned for the new year.  We will also consider the results from the cultural audit in the development of the action plan to ensure all feedback is considered and incorporated.

The workforce transformation plan has been reinvigorated and we are focused on the delivery of the retention agenda. It is essential we retain the skilled and committed workforce we have within EEAST, who do an amazing job every day. There is a programme of work dedicated to considering retention and I really look forward to hearing the feedback from the staff roadshow to tailor - and deliver - a retention plan that meets the needs of the workforce. The programme has a focus on health and wellbeing, dignity and respect, employee engagement and equality and diversity as well as wider retention initiatives. Throughout January, February and March, we will run a roadshow of short focus groups to help hear from as many staff as possible to better understand from you what is working well, what could be better and your ideas for improvement.  Further information on these sessions will follow throughout December and January – please get involved as much as your time can allow.

This week also saw the launch of our Raising Concerns forum. Having started as a task and finish group set up to review the way we respond to concerns our staff tell us, it is evolving across the directorates, allowing for more collaborative working. The forum will meet monthly and representation includes key functions such as Patient Safety and Operational in addition to existing representation from Equality and Diversity, Wellbeing, Freedom to Speak Up and People and Culture plus others. 

The Forum will advise on key themes and trends that are concerning our staff, they will define how these matters are escalated to the right people ensuring a call to action approach is taken to respond early, sensitively and positively.  This is not about reporting back on individual cases as confidentiality will of course at all times be maintained.  By better understanding what is happening in our organisation through consistent reporting we can deliver a framework of evidence based action.  

Finally the annual flu campaign is still underway and staff can continue to receive their vaccinations. For further information, please contact the Wellbeing Hub and further clinic dates will be communicated in Need to Know. You’ll have noticed the temperatures dip too this week so as always follow cold weather advice and ensure your loved ones do too; if you haven’t seen the article already, we updated staff on winter jackets last week.

Thank you again for the work you do every day which supports the workforce, the patients, and one other.


Published 13th December 2018

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