Last year we saw a significant change in our control rooms with the implementation of regional telephony and whilst this has been a big adjustment for all of our EOC staff, the change has led to a big improvement in our service to patients.
Combined with new staff recruited to all three EOCs, regional telephony has meant we are now performing at a much higher level:
Chief Executive Anthony Marsh said: “Well done and thank you to all of our EOC staff for these excellent achievements and the IT department who implemented the technology. This is real evidence of how we are improving as an ambulance service and is happening at the very first point of contact with our patients, which I am extremely pleased with.”
We are also often the best performing ambulance service in relation to the five-second call answering standard nationally.
Published 16th April 2015