Colleagues have been thanked for their contribution to improving clinical care, as the latest Quality Account is published.
Under NHS regulations, all organisations publish quality accounts about clinical priorities for the coming year and reflect on the past 12 months.
In 2015/16, despite receiving more than a million 999 calls for the first time ever (and taking more than half a million patients into hospital), we’ve still made some great strides in clinical improvements:
Tracy Nicholls, Head of Clinical Quality, said: “I am exceptionally proud of what has been achieved clinically this year, and want to thank our clinical, operations and patient-facing teams for the huge part they’ve played in what we know has been a very difficult 12 months.
“You’ve remained passionate, patient-focused, clinically-driven, and committed – and that makes a real difference to the lives of our patients. Please keep up the great work and focus that I know you all have; I look forward to seeing what we’ll achieve this year - onwards and upwards!”
So what about this year?
For 2015/16, and following your feedback, we’re focusing on key areas like stroke and heart attack care, timely responses to patients, sepsis recognition, improving experience for dementia patients, and ensuring we learn from and provide feedback after serious incidents.
There are broken up into three ‘priority areas’:
These sit alongside performance and clinical indicators that are set for us by the Department of Health, like our response time, STEMI and stroke targets.
Want to know more? You can download a copy of the full Quality Account report from our website.