New Monthly Performance Dashboard now available

Monthly Performance Dashboard icon

The latest version of our Monthly Performance Dashboard, with data from April, is now available.

The Dashboard includes the data below, which was selected to show how many calls are received and the different ways that those calls are dealt with, other than receiving an emergency response. This latest version also includes a comparison to last month’s figures.

  • 999 calls received – Total number of 999 calls received in our three control rooms (AOC’s) in Bedford, Chelmsford and Norwich.
  • 999 calls attended – Total number of 999 calls that received a response from a clinician either by phone or face to face.
  • C1 calls – Total number of calls requiring an immediate response to a potentially life-threatening illness or injury.
  • C2 calls – Total number of calls classed as an emergency for a potentially serious condition.
  • C3 calls – Total number of calls classed as urgent where some patients may be treated in their own home.
  • C4 calls – Total number of calls classed as less urgent where some patients may receive advise over the phone or be referred to another service such as a GP or pharmacist.
  • Call Handler Hear and Treat – Total number of calls triaged by call handlers as not requiring an ambulance response.
  • ECAT Hear and Treat – Total number of calls managed by Emergency Clinical Advice and Triage (ECAT) clinicians not requiring an ambulance response face to face.

We encourage you to print off and display the dashboard attached below and ask that you include it in your monthly one to one meetings.

Thank you to everyone who has provided us with feedback so far, we have made changes to previous editions as a result of this, so would encourage you to continue sending any feedback you may have to internalcommunications@eastamb.nhs.uk.

Published 11th May 2021