Staff and volunteers have been praised after the Trust received an A* in its latest patient survey results.
“Outstanding”, “first class” and “cared for greatly” were some of the comments from respondents to a questionnaire.
Almost 100 people responded to the July patient experience survey with 100% saying they were very satisfied, satisfied, or fairly satisfied with the service they received.
The results also show that 98% of respondents rated the handling of their 999 call as very acceptable or acceptable and 91.6% said the length of time they waited for a response was very acceptable or acceptable.
Top marks were also given by patients who said they were treated with privacy and they trusted ambulance staff 100%.
Sandy Brown, Director of Nursing and Clinical Quality, said: “These are another set excellent of patient survey results and echo the recent outstanding care rating we received from the Care Quality Commission (CQC).
“We value all feedback from our patients and these fantastic comments are a testament to the hard work and dedication of all of you.”
The full report is published on our website.
Meanwhile the Trust has begun #ThankYouThursday on social media, sharing excerpts of thank you messages from patients and their families.
Sandy added: "We know how hard you work every day to make positive contributions to excellent patient care. When you read heartfelt messages from those who have felt that impact, you can't help but stop and think about the difference we make in helping people in their hour of need."
Published 6th September, 2016