‘Second to none’ – 99% satisfaction for Trust in March

“From the moment I telephoned 999 the actions of everyone involved were second to none.”

“Very professional in their duty.”

“Very reassuring and calmed me down.”

“Their calmness, friendly, professional approach was so reassuring when I was suffering from extreme pain.”

Those were just some of the comments from patients who gave the Trust a 99% satisfaction rating during March.

One hundred people completed questionnaires after receiving emergency medical help during a month in which the service experienced a 21% increase in demand.

Overall, 99% of respondents rated the service as very satisfactory, satisfactory or fairly satisfactory.

More than 95% said the handling of their 999 call was very acceptable, acceptable or fairly acceptable, whilst 95% described the length of time they waited for the ambulance service to arrive as very acceptable, acceptable or fairly acceptable.

Robert Morton, Chief Executive, said: “I am delighted that we continue to receive such high praise, particularly when March was a very busy period for the service.

“I’d like to thank all of my colleagues for their hard work and the consistent high levels of care they deliver to patients across the east.

“We value all feedback so that we can improve the service to our patients.”

To read the March patient experience report in full, visit our website.  

Published 12th May, 2016