Staff surprise child caller

Call Handler George Lock and Student Paramedic Georgina Kell surprised 10-year-old Tyler D’Arcy-Jones at his school assembly on 13^th March with an award for outstanding care when he called 999 for his dad.

Tyler carefully followed George’s instructions for dad Lee, who was suddenly struck down with “crippling pain” following a recent kidney stone operation at home in Steeple Bumpstead, near Haverhill, in February.

“It was a bit scary,” said Tyler. “Dad’s back and side started hurting a lot and he went into the bathroom. He was shouting a lot and it got very painful really quickly. I got really worried and called 999.”

George, who works in Chelmsford EOC, said: “Tyler handled the situation in such a mature manner.  He stayed so calm and listened to all my instructions. He was fantastic throughout the call and did everything I asked of him and more. It was a privilege listening to how calm and collected he was.”

Georgina was sent to the D’Arcy-Jones’s home on 17th February with Harlow Paramedic Nick Boar. Georgina said: “Tyler was so grown up and he really took control of the situation. He got me everything I needed and looked after his little sister so we could treat his dad who was really in a lot of pain. He’s a real credit to his family.”

Lee added: “Tyler was excellent. He called the ambulance and he really took over. He dealt with them and stayed remarkably calm. My breathing was all over the place because of the pain I was in. The call handler was ultra-cool and the ambulance crew were spot on. They did everything at an efficient pace and they calmed everyone down.”

Published 29th March 2015