Update from Anthony Marsh - 28th May 2015

Chief Executive Dr Anthony Marsh

A sincere and big thank you to all of our staff and volunteers who worked over the bank holiday weekend; we delivered very high standards of patient care, despite an increase in the number of incidents we responded to, and our performance was excellent. From Saturday to Monday, we attended 6,432 incidents, a two per cent increase compared to 6,311 last year, and on Monday we responded to 87.5% of Red 1 calls within eight minutes and 96.37% of all red calls within 19 minutes, which is a real achievement, well done. Our Red 2 performance continues to improve, with 72.73% of calls receiving a response within less than eight minutes on Monday. Well done to everyone for their hard work so that we were able to provide a timely and quality response to our patients.

I have written in my CEO report for the Board meeting today about our outstanding achievement against the low numbers of recorded delays answering 999 emergency calls after two minutes. We are regularly in the top or second spot in the country for this measure, with fewer call answering delays than many other services:

 

January 

February

March

April

EEAST 

3

2

1

5

Other UK ambulance service

10

39

8

9

Other UK ambulance service

10

5

113

8

Other UK ambulance service

44

31

84

99

Other UK ambulance service

174

215

260

117

Other UK ambulance service

147

190

284

173

Other UK ambulance service

36

 

71

 

55

 

86

Other UK ambulance service

81

 

256

 

66

 

104

Other UK ambulance service

43

 

36

 

27

 

32

Other UK ambulance service

7

 

2

 

9

 

7

 

I am extremely pleased with our consistent high quality and outstanding performance in this area and would like to congratulate our EOC staff for maintaining such a high level of performance – keep it up.

Finally, you may have seen in the news about the NHS progressing towards a full seven day working week; as a Trust we already provide emergency and urgent services on a seven day basis, but our performance and cover on weekends is sometimes inconsistent. To improve this, we are considering which delivery functions can be reviewed to ensure that arrangements at the weekend are as robust as weekdays. Success for us would mean achieving the same high levels of care and response to our patients every day of the week, every week of the year. These arrangements will also help to support staff and relieve some of the current pressures. I will keep you updated on our progress with this.

Published 28th May 2015 

0 Comments
Leave a Comment
Name (required)
Email Address (required, never displayed)
Enter a message

(all comments are moderated - your submission will be posted on approval.)