Need to know
For #TeamEEAST Last updated: 18 May 2024 at 05:32
Bringing our care services together
Yesterday, a number of our teams in Cambridge and Peterborough were joined by members of the Integrated Care Board (ICB) Executive Team who were with us to learn more about alternative care pathways. As well as ride-outs with our frontline crews, the ICB members also met with some of our own Exec team, visited Hellesdon station and EOC and talked to our Make Ready Team and PTS.
As well as understanding more about our work, the teams also spent time talking to the ICB about the role played by our CFR’s, Co-Responders, the Air Ambulance, Advanced Practitioners and the Video Stroke Triage function.
I’m really grateful to everyone who was involved, as I’m all too aware that visits of this nature take time and planning, but they are vitally important if we are to develop a patient pathway which is as accessible and responsive as it can be. Taking the time to explain to our partners more about the work we do is a crucial part of mapping out the best way for us to work together as an integrated care team across the region.
Joining up care in Herts and West Essex
As we look towards a more joined up approach to patient care, Herts and West Essex ICB and EEAST have jointly appointed Glenn Young into the role of Deputy Director for Urgent and Emergency Care (UEC) transformation. This is an exciting new role which we hope will lead to closer integration of ambulance services with community, primary, acute, mental health and Voluntary, Community, Faith and Social Enterprise services provided locally within Herts and West Essex (HWE).
Major areas of joint work for the new role include setting up an integrated business unit within EEAST embedded within the HWE Integrated Care System and radically rethinking our local response to 999 demand to improve our ability to provide appropriate response via ambulance or other primary/community/acute service. It will also cover overseeing the 2023/24 HWE UEC delivery plan as part of the HWE ICS strategy and national recovery plan, leading the ongoing development of the virtual ward and virtual hospital models across the ICS, and supporting workforce transformation and delivery models.
Glenn remains accountable for Service Delivery in HWE/EEAST sector. Michelle Carr has now moved into the role of EEAST Head of Operations for HWE for the next 6 months.
Time to Lead
We have been talking about Time to Lead for some time and a great deal of engagement across the Trust has taken place.
Thank you everyone for your extensive feedback. We know the key issues are at the LOM level particularly the breadth of the role and the number of people requiring line management in each team. We are excited to say that the Time to Lead programme has now been approved by Trust board. This programme will bring a significant number of new posts enabling better support, supervision and ultimately care to our patients and staff.
The programme will be worked up in greater detail over the coming months and we will look forward to sharing more in the next few weeks. In the meantime, if you need further information please contact TTL@eastamb.nhs.uk.
Stars of EEAST nominations closing this weekend
There are just a few days left to nominate an outstanding team or colleague for one of this year’s Stars of EEAST Awards. The ceremony itself takes place in July and is an opportunity for us to celebrate those members of our organisation who really are going above and beyond for others. There are a number of different awards categories, and you can find a full list of them, as well as details of how to nominate, here.
Managing financial stress
As it’s Stress Awareness Month we’ve been sharing advice and support information on Need to Know. This week’s focus is financial worries and how to handle them. If this is something that is affecting you then please take a few minutes to read through some of the information we’ve shared from the popular Headspace wellbeing and mindfulness app. It’s completely free and you can find out more here.
Taking your Pulse
We recently shared the results of the January Pulse survey with you. If you haven’t seen them yet you can take a look at them here. It’s incredibly helpful for us to have this detailed view of how you are feeling, not only to tell us where there may be issues, but also to show us what’s working well, and we can build on or replicate in other areas.
If you haven’t already done so, please don’t forget to complete the latest National Quarterly Pulse survey which is open to staff and volunteers until 1st May.
It only takes five minutes to complete and is completely anonymous. It isn’t compulsory but it does give you the opportunity to give us your honest feedback about how you’re finding life at work, what’s going well and where you think we need to be focusing our efforts in the coming months. The more responses we have the clearer the picture we have of our organisation and how to develop it. The survey is a great opportunity to share your thoughts, so please do complete it here.
Thank You Thursday
This week’s Thank You is from a patient who uses Stevenage PTS.
'I have got in contact via the patient survey to say what an excellent service I received. From booking to the ambulance crew who were brilliant, polite, courteous and looked after me. I would not be able to go to my appointment without this service.’
Thanks for all that you do.
Kate Vaughton
Deputy CEO and Director of Integration
Published 20th April 2023