The region’s “amazing” ambulance staff have been praised in a new report.

Staff with patient on stretcher at accident and emergency

More than 100 people who received emergency medical help in September responded to our feedback questionnaires - with 97.1% saying they were very satisfied or satisfied with the service they received.

Patients described ambulance staff as “very professional”, “amazing”, “faultless”, “very reassuring”, and “wonderful” in the latest patient experience report, which was published this week.

More than 95% of respondents rated the handling of the 999 call as very acceptable or acceptable.

And almost 90% said the length of time they had to wait for the service to arrive as very acceptable or acceptable with almost 100% very satisfied or satisfied with the care they received.

Nine out of ten respondents described the comfort of their journey in an ambulance as very comfortable or comfortable and 96.2% said the service exceeded or met their expectations.

Our CEO Robert Morton said: “I’m delighted that these results reflect the organisation’s ethos of being innovative, responsive and excellent. I’d like to pay tribute to all of you for your hard work – both patient-facing staff and support services colleagues without whose excellent work we would not be able to deliver our services as effectively as we clearly do. Well done all.”

To read the report in full, visit

Published 11th December, 2015

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