ePCR events reach Norfolk and Waveney

The ePCR team visited hospitals and ambulance stations in King’s Lynn, Norwich and Waveney last week to meet crews, answer questions and listen to ideas to further improve the functionality of the system.   

The events took place between 25 and 27 April and attracted positive feedback, which is reflected in the area’s high ePCR compliance rate.

As well as speaking to lots of EEAST staff, the drop-ins gave the team the chance to meet colleagues from further afield and demonstrate some of the ePCR’s functions, such as GP Connect and the Past Record Lookup. This included a crew from East Midlands Ambulance Service, who were conveying a patient to hospital in King’s Lynn, and East Anglian Air Ambulance, which was at Norfolk and Norwich University Hospital (NNUH).

The team will be visiting mid and south east Essex between 9 and 11 May. The full event schedule can be found here. Please remember that practices for working safely with COVID-19 remain in place, including all PPE requirements. Please be sure to wear a mask, practice good hand hygiene and socially distance wherever possible if you plan to come along. For further information on the drop in events, send us a message at epcrtraining@eastamb.nhs.uk 

During all our previous events, the issue of the Siren Nova app freezing and logging users out was brought to our attention. Norfolk and Waveney were no different.  

To help us escalate the problem with the supplier, please log instances of the app freezing or logging you out with the IT Help Desk HERE or via the green star Trust Service desk icon on the iPads. Please use the master problem number 0719157 and copy the Siren log files.  

You can do this by following these steps:  

1. Go to Trust Service Desk icon > ePCR iPad Fault > Software or App Issue and enter a description including: 
   1. date and time of crash 
   2. what actions you were performing at the time (e.g. text input/navigating left side sections/performing CAD pull)  
   3. if possible, add the CAD number  
   4. include the master problem number 0719157 and Siren log files in the description box  
2. To find Siren log files > open the Siren app > tap the three-horizontal line ‘hamburger’ icon in the top left-hand corner of Siren > tap ‘View Log files’ > tap ‘Share’ > tap ‘Copy’ then paste into the IT Help Desk report 
3. Example description of problem: “I was moving from vitals to assessments when the app started to slow down. After three minutes, it crashed and kicked me out. CAD was 010122-1234. Time of crash was 16:50 on 1 January. Reference master problem 0719157. Please see Siren log files below”. 

Picture caption: EEAST’s Simon Cross demonstrates functions in Siren Nova to Luke Chamberlain from East Anglian Air Ambulance

Friday 06 May 2022