NHSmail support will be carrying out maintenance work tomorrow (Friday 18th April) on all nhs.net mailboxes.
How will this affect you?
What do you need to do?
Recovering items emptied from the Deleted Items folder:
1. Log into your account at www.nhs.net
2. In your mailbox click on ‘options’ (top right, next to your mailbox name), then click 'deleted items' (left hand menu)
3. In the 'recover deleted items' list, select the items you want to keep
4. Click ‘recover to deleted items folder’ to recover the item
The items will moved back to your ‘deleted items’ folder and you can then move or copy them to other folders if you want to. Once the move of your mailbox has been completed, you can use NHSmail as normal.
Active and inactive accounts
NHSMail has updated its policy which specifies how long it will keep an inactive account.
Please note that once an account has been deleted the email address will become unavailable and data within the accounts will be deleted. Neither the email account nor the data it contained will be available for restore.
Please note that this work and changes are being carried out by the NHSMail Service and not by the Trust. If you have any further questions please contact the NHSMail Helpdesk on: 0333 200 1133 or email helpdesk@nhs.net.