Our NHS staff survey results published

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Our 2015 NHS staff survey results have been published today (23rd February)! 

More than 1,400 of you completed the national questionnaire, and the findings reveal that overall, staff engagement (3.44) was better than the national average for ambulance trusts (3.39), and has improved on our 2014 score (3.17). The scores can range from one to five, with one showing poor engagement, and five indicating high engagement. 

We also scored higher than average for staff motivation, and more of you recommended the service as a place to work or receive treatment. 

Some of the improvements in the 2015 staff survey: 

  • Those of you feeling enthusiastic about your job increased from 56% to 71%
  • The percentage of you looking forward to going to work rose from 42% to 56%
  • There was a decrease in colleagues suffering work related stress (48% compared with 51% in 2014, and a national average of 49%)
  • 89% agreed your role makes a difference to patients
  • There was a decrease in the percentage of staff witnessing potentially harmful errors or near misses (35% compared with 42% in 2014)
  • More of you would recommend the Trust as a place to work or receive treatment (3.39 compared to 3.04 in 2014 and 3.26 national average)
  • Staff motivation at work has increased from 3.39 to 3.71, with the national average for ambulance trusts at 3.69
  • There’s been an improvement in support from immediate managers (3.36 compared with 3.11 last year)
  • And more of you reported good communication between senior management and staff (22% compared with 15% in 2014 and 16% national average). 

Whilst these improvements are really positive, we know there’s more to do; more of you said you were working extra hours, and there was an increase in colleagues experiencing physical violence from patients. 

Ruth McAll, Interim Director of HR, said: “More of our colleagues took part in the 2015 NHS staff survey than the previous year, and we can take away many positives from the result. However, we have lots more to do and therefore we will be asking managers and staff to develop an action plan to address some of the issues the survey raised. 

"We want this action plan to be owned by each department to ensure the right things are addressed and completed. The Board have recently accepted our new people and culture strategy, which puts staff at the centre of our visions and values and the vital contributions they make to our success.” 

Thank you to everyone who took the time to complete this year’s survey. To read the full report, visit the NHS staff survey website.

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