Patients 100% satisfied with your care

Staff with patient in ambulance

Patients were 100% satisfied with the care we gave them in April, according to the latest survey figures.

In the Trust’s monthly patient survey, 91.8% of respondents were very satisfied and 8.2% satisfied with how they were treated.

Our staff’s attitude was praised as being very professional by 97% of respondents, and 96.9% said they were treated with dignity and respect.

Call handlers in our control rooms continued to receive high praise, with 98% of respondents rating the handling of their 999 call as ‘fairly acceptable’ or above.

Cleanliness of ambulances also scored extremely high, with 97.6% of patients saying the interior was acceptable.

Chief Executive Dr Anthony Marsh said: “I am very proud of you all as you continue to provide excellent patient services; well done.”

Patient comments included:

"The ambulance staff were the best I've ever had"

"Impressed at the fact they arrived two minutes...after 999 call"

"Excellent service throughout"

Published 18th July 2014 

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