Referring Frequent Callers

A reminder to all staff that any referrals around suspected & existing Frequent Callers can be sent to the team at frequentcallers@eastamb.nhs.uk. This is a secure email address.

To support us in making a referral, please include the patient’s name, address, a summary of your interaction and any concerns around why the referral is being made.

Please note, current national criteria for an adult patient to be recognised as a Frequent Caller to the ambulance service is to have received five or more calls in a one-month period or twelve or more calls in a three-month period.

Although we endeavour to have a management plan for all Frequent Callers, this is not always possible or suitable for every patient. We rely on information and discussions with external HCP’s to formulate a plan which is then reviewed and signed off by our Medical Directorate.

Any instances of abuse, aggression or violence are to be reported on Datix in line with Trust policy.

For further information around Frequent Callers, please see our page on East24 and previous articles on NTK.

Published 5th November 2021