Time to make a change

Step change week OPT1

Last week was ‘step change week’; when we really made a difference to support you and resolve issues, immediately, to improve your working lives and our service to patients. 

The Chief Executive, locality directors, head of EOC (emergency operations centres) and senior locality managers (SLMs) visited stations, control rooms and A&E departments to talk to you about what can be done to make an instant and direct difference.

Below was the itinerary for the week - keep your eyes peeled for our full write-up of the week this Thursday (24th July).

Day 5 - Friday

  • Chelmsford EOC
  • Braintree and Maldon stations
  • Kempston station
  • Bishops Stortford station
  • Diss and Attleborough stations and the Norfolk and Norwich Hospital
  • Peterborough City Hospital
  • Cambridge station
  • Berkhampsted station
  • Waveney station

Day 4 - Thursday

  • Locality Director for Beds and Herts, Dave Fountain, will be visiting north Bedfordshire stations
  • Locality Director for Essex, Rob Ashford, will be visiting Loughton, Harlow and Saffron Walden stations
  • Bedford EOC
  • Huntingdon station and Hinchingbrooke Hospital
  • Saxmundham station
  • Bury St Edmunds station
  • Longwater
  • Letchworth station
  • Bedford south wing
  • Beccles station
  • Fakenham, Dereham and Kings Lynn stations

Day 3 - Wednesday

  • Locality Director for Norfolk, Suffolk and Cambridgeshire, Matt Broad will be visiting Longwater and the Norwich training centre
  • Locality Director for Essex, Rob Ashford will be visiting Harwich, Frinton, Clacton and Weeley
  • Locality Director for Beds and Herts, Dave Fountain will be visiting south Bedfordshire stations
  • Norwich EOC
  • Hunstanton station
  • Waveney station and a live Facebook chat in the virtual crew room
  • Watford and Hemel stations
  • Cambridge and Haverhill stations
  • Luton station
  • Sudbury station
  • Peterborough station
  • Ipswich and Felixstowe stations
  • East Norfolk live Facebook chat in the virtual crew room and visiting the Norfolk and Norwich Hospital
  • Harlow and Colchester stations

Day 2 - Tuesday

  • Ampthill and Biggleswade stations
  • Letchworth and Welwyn stations
  • Stowmarket station
  • Bedford EOC
  • Thetford, Mildenhall and Newmarket stations
  • Luton and Dunstable Hospital
  • Borehamwood station
  • Potter Heigham and the James Paget Hospital
  • Wisbech station
  • Colchester station, Colchester Hospital and Greensted station
  • Harlow station

Day 1 - Monday

  • Rob Ashford, Locality Director for Essex, is visiting Chelmsford and South Woodham Ferrers
  • Dave Fountain, Locality Director for Beds and Herts is visiting stations in Hertfordshire
  • Matt Broad, Locality Director for Norfolk, Suffolk and Cambridgeshire is visiting Cambridge, Ipswich and West Suffolk Hospital
  • Kempston station and Bedford South Wing
  • Luton station
  • Lister and Stevenage stations
  • Watford
  • Cromer and North Walsham
  • Downham Market and Swaffham stations
  • Peterborough and Huntingdon stations
  • Addenbrooke's Hospital and Cambridge station
  • West Suffolk Hospital and Bury St Edmunds station

Every uniformed operational and EOC officer will be deployed, available to talk to staff, and respond to 999 calls throughout the week including evenings and on the weekend. The Chief will also be visiting as many stations, control rooms and hospitals as possible during the evenings and the weekend. 

It will be an opportunity for you to talk about how Trust-wide issues impact on your area, as well as station-specific areas of concern, including missing equipment, availability of vehicles and rota problems. But this time the problems won’t just be listened to – they will be acted on then and there. 

You can also email the Chief Executive, your locality director, head of EOC or SLM if you miss their visit, or comment below with a question, issue or concern and it will be passed to the relevant team to get back to you ASAP. 

Step change week – doing things differently.

Updated 18th July 2014

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